Delivering high quality customer satisfaction is a very important job to do for companies that wish to thrive in an ever-changing digital world.
Since then, chatbot platforms have emerged as one of the most powerful tools 🤖 businesses can use to:
- Engage with customers around the clock ⏰
- Become more efficient 📈
- Boost customer satisfaction ⭐
What is the best chatbot platform for your business in 2024 and also for the enterprises. Let’s take a look at the top options and why chatbot platforms are indispensable for enterprises.💡
What Are Chatbot Platforms?
A chatbot platform is the application software that helps organizations automate conversations with customers using artificial intelligence.🤖 It can carry out a list of activities such as
- Customer inquiries ❓
- Appointment booking 📅
- Order processing 🛍️
- Providing product recommendations 💡
Whether you are a small business or have a large enterprise, take advantage of the use of a chatbot for business to streamline operations ⚙️ and build more value in customer engagement.🤝
Why Chatbot Platforms Are Important for Businesses and Enterprises
Businesses and enterprises need to cater chatbot solutions for business trends calling for greater demand in personalized and instant communication. Through chatbots, businesses and firms can operate more efficiently while reducing operational costs and improving customer experiences through quicker and more responsive queries.
Also, growing businesses, specifically enterprises, necessitate an AI enterprise chatbot platform that can manage large volumes of interactions in a manner in which efficiency and consistency of service would never be compromised. Based on this score, the company can assure its clients’ happiness and, as such, loyalty in the long term.
➢ Advantages of Using Chatbot for Business
- Chatbots reduce the number of customer service teams required and; therefore, lower operational costs.
- It provides 24/7 Customer support, which helps in enhancing the experience for customers.
- It can easily accommodate a growing number of inquiries without any compromise on performance.
- Provides personalized responses based on the customer data for higher engagement.
- This can aid in providing important analysis for services and product enhancements.
Best Chatbot Platforms for Your Business 2024
Looking for the best chatbot platform for your business in 2024? Here are the best chatbot platforms for enterprises and businesses with different needs. Read now!
| ChatBots | Best For | Subscription Price |
| Yellow.ai | It is best for Global customer automation | Has custom pricing based on needs. (Contact Yellow.ai for more details) |
| Chatfuel | It is best for Small teams, Facebook bots | It starts at $300 and provides a personalized plan, priority support, and a dedicated bot expert. |
| Intercom | It is best for Live chat, tech support | Base Fee: $39/seat/month Advanced:$0.99/resolution Expert: $139/seat |
| Google Cloud Dialogflow | It is best for Advanced NLP, integrations | Text: $0.007 per request Audio input/output: $0.001 per second Generative requests: Contact Dialogflow for more details |
| SnatchBot | It is best chatbots for social commerce platforms | Free Plan: $0 /month (Upto 2000 messages) Starter Plan: $30–$99/month (support for 5–10 chatbots) Professional and Team Plans: $75–$199 per month (Upto 25,000 messages and extra bots) Business Plan: $449/month (Upto 75,000 messages) |
| ManyChat | It is best for Social Media Marketing | Pro: $15/month Elite: Custom pricing contact for more details |
| TIDIO | It is best for Small businesses, live chat | Starter: $29/mo. Growth: $ 59/mo. Plus: $749/mo. Premium: $2999/mo. |
| LivePerson | It is best for Enterprise, deep analytics | Contact LivePerson for Pricing details. |
| Amazon Lex | It is best for Voice/text interfaces, AWS | The plan is around $33.50/mo. |
| Freshworks (Freshchat) | It is best for Customer engagement, versatility | For Customer Services prices are: Free: $0 Growth: $15 Pro: $49 Enterprise: $79 |
1. Yellow.ai
Yellow.ai is a best enterprise chatbot platform that built exclusively to automate customer interactions across multiple channels such as the web, apps, and social media.
➢ Key Features
- Supports over 100 different languages.
- It is omnichannel-enabled for seamless integration.
- AI-powered customer engagement and automation.
- Performance analytics.
➢ Advantages
- Dedicated for use in big enterprises carrying out multiple activities.
- Customizable AI to match the requirements of an industry.
Disadvantages:
- Premium features are a little overpriced.
- Difficult to learn for beginners.
2. Chatfuel
Chatfuel is one of the most widely used chatbot for business which is highly used by businesses and is mostly aligned with the people who work on Facebook Messenger.
➢ Key Features
- No coding is required to set it up.
- Quite seamless integration with Facebook and Instagram.
- Pre-built templates that make deployment faster.
➢ Advantages
- The use friendly UI/UX and best chatbot for small and medium-sized businesses.
- A free plan is available for general functionality.
➢ Disadvantages
- Only on Facebook Messenger and Instagram.
- Fewer advanced AI features compared to competitors.
3. Intercom
Intercom integrates chatbot technology with human support to give the user the most advanced customer experiences available today.
➢ Key Features
- Real-time automation of customer support.
- Customizable chatbots and live chat.
- Powerful CRM with a focus on customer insights.
➢ Advantages
- A perfect fit for a business that needs both automated and human touch in its operations.
- Includes detailed analytics as well as tracking for the user.
➢ Disadvantages
- Generally pricier than the equivalent platforms.
- Too complicated for small businesses.
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4. Google Cloud Dialogflow
Google Cloud Dialogflow is one of the largest enterprise chatbot platform based on NLP from Google Cloud.
➢ Key Features
- Supports voice and text-based bots.
- Highly customizable with Google Cloud integration.
- Multilingual and omnichannel support.
➢ Advantages
- Excellence NLP for natural and human-like conversations.
- Ideal for large corporations that need sophisticated integrations.
➢ Disadvantages
- Technical know-how is a must for the installation process.
- Goes expensive with increasing usage.
5. SnatchBot
SnatchBot is a chatbot-building medium that lets companies build chatbots for various social commerce platforms, including SMS, WhatsApp, and Facebook Messenger. In addition, the platform offers a wide range of features that allow businesses to create chatbots that can engage with customers in a variety of ways, such as answering questions, providing product recommendations, taking orders, and more.
➢ Key Features
- Pre-built templates and pre-trained AI models for rapid chatbot creation
- Multi-language support for global customer engagement
- Integration with social commerce platforms (e.g., SMS, WhatsApp, Facebook Messenger)
- Analytics and reporting tools to track performance
- Open API and SDKs for seamless integration with other platforms
➢ Advantages
- Quick setup with no coding required
- Supports multiple languages for a global reach
- Easily integrates with CRM, email marketing, and e-commerce tools
➢ Disadvantages
- Limited customization for more complex needs
- May require technical adjustments for scaling
6. Manychat
ManyChat is also one of the best chatbot platforms for social media marketing chatbot systems.
➢ Key Features
- Developer: Supports Facebook, Instagram, SMS.
- Simple drag-drop graphical user interface.
- Hundreds of chatbot templates.
➢ Advantages
- Ideal for lead generation and engagement with customers.
- Suitable for e-commerce and marketing programs.
➢ Disadvantages
- Only has very limited functionality outside social media platforms.
- Only offers primary AI capabilities.
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7. TIDIO
TIDIO is a very versatile chatbot platform for small businesses that are focused on enhancing customer engagement.
➢ Key Features
- Web, email, and Messenger chatbots.
- Very easy integration with Shopify, WordPress, and more platforms.
- Visual chatbot builder.
➢ Advantages
- Best suited for smaller businesses at a low price.
- Easy installation, user-friendly interface.
➢ Disadvantages
- Not reliable with complex AI.
- Tends more toward small-sized businesses.
8. LivePerson
LivePerson is a enterprise chatbot platforms which is AI-based. It allows for the most complex customer service and sales automation solutions.
➢ Key Features
- Conversational AI for auto-messages.
- Real-time insights that can be tracked in customer interactions.
- Omnichannel support via SMS, WhatsApp, and Facebook.
➢ Advantages
- Scalable use for enterprises.
- Ideal for high volumes of customer queries.
➢ Disadvantages
- Costly for small businesses.
- Full customization is a little complex while setting up.
9. Amazon Lex
Amazon Lex is quite a powerful, AWS-based chatbot for businesses needing voice and text bots.
➢ Key Features
- Deep integration with AWS services.
- Natural language understanding (NLU).
- Conversational voice and text-based interface.
➢ Advantages
- Best suited for those already using AWS.
- Highly scalable and adaptable to customized applications.
➢ Disadvantages
- Sloping learning curve for non-technical users.
- Expensive when high usage is involved.
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10. FreshWorks
FreshWorks is an intuitive chatbot for business designed to help businesses enhance customer service and sales.
➢ Key Features
- AI bots for customer support and lead generation.
- Seamless integration with the FreshWorks CRM system.
- Easy-to-use interface.
➢ Advantages
- Good for people who are already using FreshWorks products.
- Extremely cheap when it comes to pricing tiers, from small business to enterprise.
➢ Disadvantages
- Lacked sufficient customization for power users.
- Features with a really strong AI offering are scarce compared to competitors.
Conclusion
Depending on the scale, industry, and exact requirements of your business, the best chatbot platform for business in 2024 ⚖️ will vary. Although solutions like Yellow.ai good for big enterprises 🏢, tools like ManyChat and TIDIO suit small businesses 🏪 that need user-friendly and affordable solutions. 💸
So, before making a final decision, weigh the characteristics, scalability, and pricing of each platform to determine if they conform to your long-term goals.🎯
Thanks for reading..🖤
